Refunds

Geneva Arena is not responsible for ticket sales and does not issue any refunds. Tickets are sold by event organisers through their official ticketing platforms.

Who should I contact?

For any refund request, you must contact directly:

• The ticketing platform on which you bought your tickets (Ticketcorner, Ticketmaster, SeeTickets, etc.)

• The event organiser, whose contact details generally appear on your purchase confirmation or on your ticket.

In the event of cancellation or postponement

When an event is cancelled, it is the organiser who decides the refund terms. In general:

• Event cancelled — tickets are refunded through the platform where they were bought. This can take from a few days to several weeks.

• Event postponed — tickets remain valid for the new date. If the new date does not suit you, please contact the organiser.

Advice

• Always keep your purchase confirmation and your order number

• Check the ticketing platform's terms and conditions of sale before buying

• In the event of a dispute, you can contact the Fédération romande des consommateurs (FRC)