Refunds

Geneva Arena is not responsible for ticket sales and does not issue any refunds. Tickets are sold by event promoters through their official ticketing platforms.

Who should you contact?

For any refund request, you must contact directly:

• The ticketing platform on which you bought your tickets (Ticketcorner, Starticket, Fnac, etc.)
• The event promoter, whose contact details generally appear on your purchase confirmation

In the event of cancellation or postponement

When an event is cancelled, it is the promoter who decides on the refund arrangements. In general:

• Cancelled event — tickets are refunded automatically by the platform where they were purchased. The processing time can vary from a few days to several weeks.
• Postponed event — tickets generally remain valid for the new date. If the new date does not suit you, check the promoter's refund conditions.

Tips

• Always keep your purchase confirmation and your order number
• Check the ticketing platform's terms and conditions of sale before buying
• In the event of a dispute, you can contact the Fédération romande des consommateurs (FRC)